Spa Experience: Banyan Tree Spa

Sales & Marketing...

Unlike Club Med Spa, Banyan Tree focuses more on website design to attract its customers and every detail of the spa treatment is found in the website which allowed its customers to better understand each and every treatment.

On top of the above medium, Banyan Tree also placed a copy of its spa menu in the spa room for its guests to view while waiting for their turn.

In this instance, Banyan Tree does not have a retail line as compared Club Med Spa therefore they might lose out in achieving additional sales.

Spa Reception Experience

Buggies were activated to bring the group for the session of spa treatment at Banyan Tree which was impressive as they provide transfer to and fro the resort. In this case, there was no need for us to do the check in process as it was done by the spa in-charge and the resort coordinator which saved our hassle of doing the check in.

Spa Therapist & Spa Treatment

Once we reached the sea view spa resort, we were told that there was a couple having their treatment and that we were promptly treated with a cup of iced lemon grass tea to soothe ourselves while waiting for our turn.

We were also given a disclaimer form to fill up as they would like to know if we were having any illness or discomfort prior to the massage that we need to declare. I felt that this is extremely important as for a therapist, it is essential to know if your guest feels alright before the treatment or any potential discomfort that the therapist might poised to her guest.

Once the couple is done with their treatment, we were told to change our slippers and head down. Similar to Club Med Spa, we were told to strip naked as well but this time there won't be any undergarments provided to us and only the robe. After which we were told to remove our robe and lied down on the bed naked and covered by a sheet of blanket. Before the treatment even started, one of the therapists would ask if the temperature of the aircon is suitable as well as the volume of the music to our needs. During the treatment, my therapist would constantly ask if the pressure is high and at times ask if I wanted a medium or hard touch. All these little questioning showed how professional they are and how much they cared about the well being of their guests.

Spa Design, Ambience & Maintenance...

After the whole session, we were treated with a glass of yoghurt, fresh fruits and hot ginger tea while enjoying the breeze from the sea view. All these experienced before, during and after a spa treatment actually triggered an individual's sensory experiences which include sight, smell, sound, taste and touch. To elaborate more, sight was experienced after the session by looking at the sea view just outside the room, smell and taste were being experienced while eating the fruits, ginger tea and yoghurt. Last but not least, sound and touch were involved during the spa treatment.